Elevé Surgical Concierge

RN-Led Surgical Preparation & Recovery Readiness Support

A patient support resource for Michigan cosmetic surgery practices, surgical coordinators, and patient care teams.

Elevé helps cosmetic surgery patients become more prepared, organized, and supported before and after surgery by helping them plan the real-life details around their surgeon’s written instructions. We reinforce surgeon instructions. We do not replace the surgical team.

Why Elevé Matters to Your Practice

Even when patients receive clear surgical instructions, many still need help translating those instructions into a practical preparation and recovery plan.

Patients may know their surgery date but still feel unsure about:

  • What to prepare before surgery
  • What questions to ask before surgery day
  • Who will help them during early recovery
  • What their caregiver should understand
  • How to set up their home or recovery space
  • How to plan around transportation, meals, work, children, pets, and household needs

Elevé helps close the gap between receiving instructions and being prepared to follow them.

  • Patients arrive more organized
  • Patients ask clearer questions
  • Caregiver and home support are addressed earlier
  • Patients are reminded to direct medical concerns back to the surgical team
  • The practical side of recovery feels less overwhelming

Value to Surgeons & Coordinators

Elevé gives your office a professional, RN-led support resource for patients who need more structure outside the clinical appointment.

For the Practice

  • Supports a more organized patient experience
  • Helps patients identify what still needs clarification
  • Encourages appropriate communication with the surgical team
  • Reduces reliance on social media, guesswork, and last-minute panic
  • Keeps the surgical team as the authority for medical and procedure-specific guidance

For the Patient

  • More clarity before surgery day
  • More confidence in their preparation plan
  • More support with caregiver and household planning
  • More organized recovery environment
  • More structure during the early recovery period

Signature Prep

Personalized surgical preparation before surgery. Signature Prep is designed for patients who need more than a checklist. It helps organize the practical details that should be addressed before surgery day.

Support May Include

  • Comprehensive surgical preparation consultation
  • Surgical readiness assessment
  • Personalized preparation plan
  • Home or lodging recovery planning
  • Recovery supply planning around surgeon instructions
  • Caregiver preparation session
  • Backup caregiver planning
  • Transportation and appointment logistics
  • Household responsibility planning
  • Surgery-week preparation call
  • Questions to clarify with the surgical team

Best For Patients Who Say

“I feel overwhelmed.”
“I don’t know what to ask.”
“I don’t know what I need at home.”
“My caregiver doesn’t know what to do.”
“I don’t have backup support.”
“I need help preparing my life around surgery.”

Surgical Journeys

Preparation plus continued support through early recovery. Surgical Journey services are designed for patients who need a higher-touch experience before and after surgery.

Before Surgery

  • Everything included in Signature Prep
  • Personalized recovery roadmap
  • Recovery success binder
  • Caregiver support planning
  • Recovery environment organization

During Early Recovery

  • Daily first-week check-ins
  • Non-medical recovery organization
  • Practical recovery routine support
  • Caregiver support and reminders
  • Recovery milestone planning from an organizational standpoint

Best For

  • Patients having multiple procedures
  • Patients with limited support
  • Patients with household or caregiving responsibilities
  • Patients who want more structure throughout the surgical experience
  • Patients who may benefit from continued concierge support

Recovery Concierge Support

Non-medical support during the early recovery period. Recovery Concierge Support is designed for patients who need practical, non-medical assistance after surgery. It is available by location and service fit.

Support May Include

  • Recovery space organization
  • Bathroom setup and practical recovery flow planning
  • Standby support while the patient moves around the recovery space, when appropriate
  • Comfort setup within non-medical limits
  • Hydration and meal reminders
  • Easy-reach item setup
  • Caregiver support and practical routine reminders
  • Transportation and appointment coordination support
  • Encouragement and accountability
  • Reminders to contact the surgical team when medical concerns arise

Elevé Does Not Provide

  • Skilled transfers
  • Physical therapy or gait training
  • Clinical monitoring
  • Medication management
  • Wound care
  • Drain care
  • Incision assessment
  • Symptom triage
  • Medical decision-making
  • Emergency care
  • Hands-on care requiring clinical assessment or medical judgment

If a patient requires hands-on bathing, toileting, lifting, transfer assistance, or a higher level of personal care, Elevé may recommend additional caregiver support, home health, or another appropriate care resource.

When to Refer a Patient

Elevé may be a helpful resource for patients who feel overwhelmed, underprepared, anxious about early recovery, or unsure how to organize the practical side of surgery.

“I’m nervous about the first few days after surgery.”
“I don’t know what to prepare.”
“My family is helping, but they don’t know what to expect.”
“I’m having multiple procedures and feel unsure about recovery.”
“I have kids, pets, work, and household responsibilities to plan around.”
“I need more support than the basic checklist.”

Our Role With Your Patients

What We Help With

  • We help patients prepare to follow your instructions.
  • We help patients organize questions for your team.
  • We help patients prepare caregivers and support systems.
  • We help patients organize their recovery environment.
  • We help patients understand when to contact the surgical team.

What We Do Not Do

  • We do not reinterpret surgeon instructions.
  • We do not answer medical questions on behalf of the surgical team.
  • We do not train caregivers to provide medical care.
  • We do not provide clinical monitoring or post-operative medical care.
  • We do not replace the surgeon, coordinator, or surgical team.

Simple Patient Flow

Patient completes an Elevé support inquiry.
Elevé reviews the patient’s surgery timeline, procedure type, support needs, and preparation concerns.
Patient is matched with the appropriate Elevé service.
Elevé helps the patient organize preparation and recovery support around the surgeon’s written instructions.
Medical, urgent, or procedure-specific concerns are redirected to the surgical team or emergency services.

Elevé supports the patient experience without replacing clinical care.

Our goal is to help patients feel organized before surgery, prepared for early recovery, and clear on when to communicate with their surgical team.

Request Patient Support Contact Elevé

Contact

Esha Hill, BSN, RN

Founder, Elevé Surgical Concierge

www.ElevatedByEleve.com
info@elevatedbyeleve.com
@ElevatedBy.Eleve

Michigan-Based | Serving Cosmetic & Orthopedic Surgery Patients With Preparation & Recovery Readiness Support

Preparation. Recovery. Peace of Mind.